It's been a while since I've written an entry as I have been traveling
around Australia - where the recession doesn't seem to have happened at
all! Now I'm back, I've been wondering whether to rename this
blog 'Marketing in an Upturn' as hopefully that's what we'll all be focused
on. Certainly the UK economy grew in the last quarter of 2008, albeit by
the smallest amount, and as long as the black numbers keep coming, the goal
of us all is now to benefit from the recovery, without losing the good
principles of marketing through a downturn:
Be clear what you want to achieve and agree a clear set of KPIs so that you
can measure progress
Focus on key customers - acquisition costs more than retention. Get to know
them (or people like them) so that you can see the world from their eyes
Focus on key brands - make sure they are clearly differentiated and have
compelling stories
Use technology to improve efficiency and productivity - it doesn't all cost
the earth
Test, test and then test again - lots of variables to test
Watch, but don't necessarily copy competitors
Inspire yourself from case studies of how other marketers dealt with a
similar problem to you'
...finally, remember ultimately we're trying to sell stuff, so keep your
eyes on the money coming in as well as going out!
around Australia - where the recession doesn't seem to have happened at
all! Now I'm back, I've been wondering whether to rename this
blog 'Marketing in an Upturn' as hopefully that's what we'll all be focused
on. Certainly the UK economy grew in the last quarter of 2008, albeit by
the smallest amount, and as long as the black numbers keep coming, the goal
of us all is now to benefit from the recovery, without losing the good
principles of marketing through a downturn:
Be clear what you want to achieve and agree a clear set of KPIs so that you
can measure progress
Focus on key customers - acquisition costs more than retention. Get to know
them (or people like them) so that you can see the world from their eyes
Focus on key brands - make sure they are clearly differentiated and have
compelling stories
Use technology to improve efficiency and productivity - it doesn't all cost
the earth
Test, test and then test again - lots of variables to test
Watch, but don't necessarily copy competitors
Inspire yourself from case studies of how other marketers dealt with a
similar problem to you'
...finally, remember ultimately we're trying to sell stuff, so keep your
eyes on the money coming in as well as going out!
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